Terms of service

Terms of Service

Last Updated: October 2023 (or current date)

Welcome to Nutra Wellness (www.nutrawellness.com.pk). By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. General Conditions

We provide nutraceutical products and food supplements both online and offline within Pakistan. We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, or sell any portion of our service or products without express written permission from us.

2. Health & Medical Disclaimer

In compliance with the Drug Regulatory Authority of Pakistan (DRAP) and Google Advertising policies:

  • Not Medical Advice: The content on this website is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

  • Product Claims: Our food supplements are not intended to "cure, treat, or prevent" any disease. Individual results may vary.

  • Consultation: Always seek the advice of your physician or other qualified health provider before starting any new supplement regimen.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

  • Orders are dispatched from our facility at 227-RB, Kararwala, Jaranwala Road, Faisalabad.

  • We offer delivery across Pakistan. Delivery timelines are estimates and may vary based on your location and courier schedules.

5. Returns and Refunds Policy

Your satisfaction is our priority. To comply with Google Merchant Center requirements, our policy is as follows:

  • Returns: You may return unopened and sealed products within 7 days of delivery.

  • Damaged Items: If you receive a damaged or incorrect product, please contact us via WhatsApp at 92-317-888-0465 within 24 hours of receipt.

  • Return Address: All returns must be sent to: 227-RB, Kararwala, Jaranwala Road, Faisalabad, 38000.

  • Refunds: Once the return is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via original payment method or bank transfer within 7-10 working days.

6. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any international, federal, or provincial regulations and laws.

  • To submit false or misleading information.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.

8. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand Name: Nutra Wellness

  • Website: www.nutrawellness.com.pk

  • Email: nutrawellnessofficial@gmail.com

  • WhatsApp: 92-317-888-0465

  • Address: 227-RB, Kararwala, Jaranwala Road, Faisalabad, 38000, Pakistan.